HAND MADE UNIQUE ARTISTIC URNS
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Orders&Shipping

Delivery Information

Delivery is free or inclusive to any UK mainland destination.

We will send  your order as soon as possible, and are very efficient at dispatching on time. You will almost certainly receive your order within 2-7 days.International orders are generally received within 8-15 days. All products are dispatched via private courier or the post office and must be signed for .Shipping cost is dependet on order total and weight . Shipping price will be visible when you select the destination country.

We ship orders to the  address provided on checkout only.

 

Credit Card Security

We accept credit cards through the Paypal secure payment gateway. All credit card numbers and personal information are encrypted, and are handled only by Paypal. Gregspol Ltd  does not handle or have access to your credit card information for orders placed via this website.

All pages ,content,credit card ,and transaction information is protected by the same level of security used by banks. 2048-Bit SSl Certificates with Strong Encryption&Authentication.

Return

If you change your mind, or the purchase is not suitable, you may notify us to cancel the contract within 14 days after the day of receipt of item(s) and you have a duty to take reasonable care of the item(s) until we receive the item(s) back. Return posting costs will be at your expense.

Communication

As soon as you pay,  PayPal will email you to let you know it's been received and as soon as we've shipped your order, we'll let you know by email that it has been despatched and the tracking number if applicable.

 

Full Terms & Conditions

Our Terms and Conditions comply with UK legislation, including the Distance Selling Regulations and are designed to ensure that all our customers can shop easily and with confidence. As such, any disputes shall be adjudicated according to the laws of England and Wales.

Guarantee

We offer the standard manufacturers  guarantee on our products.

Get In Touch

If you have any questions regarding our products, or would like any further information, feel free to get in touch!

You can submit a question to us using the Contact Form 

 

Customs Declaration

  Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be for you.

Lost or demage.

In the unfortunate event that your order does not arrive, we provide a straightforward lost parcel claim system that allows you to request a full refund and enables us to claim back for the loss. We are regulated by Royal Mail's terms & conditions and they require a waiting time of 15 WORKING DAYS for the UK, 28 WORKING DAYS for the EU or 40 WORKING DAYS for the rest of the world before you can make a lost parcel claim. Please note Sunday is not a working day.

We understand the frustration that a delayed or lost item can cause but unfortunately we cannot take any action until this time has passed.